DOORDASH MERCHANT PORTAL UPDATE
The merchant did not initiate or is not at fault for the cancellationĬustomers can now leave a tip for the staff at your restaurant when they order pickup on DoorDash. If you want to update your store details, such as menu, store hours, address, and giving employees account access, the quickest way is through the Merchant. Merchants are paid for canceled orders when all of the following conditions are met:Ĭancellation occurs after the merchant has successfully confirmed the order In the Store Availability tab, you can update the following:Įnsure Correct Hours → Update hours in Portal, POS, or tabletĮnsure Menu is Up-to-date → Update in Portal, POS, or tabletĪccurate Prep Times → Update in tablet or POSĬonfirm Orders ASAP → Quickly confirm orders in the tablet Here are some of the ways to avoid order cancellation: Customers are less likely to return when their order is canceled. Within this window, you will see a button called Get Daily Payouts towards the bottom.Īvoidable cancellations are orders in which the cause of cancellation is something within your control. To opt-in to Daily Payouts, navigate to the Settings section in the Merchant Portal.Ģ. Please note, payments can take 2-3 business days to process and arrive in your account.ĭaily Payouts is a feature that allows you to opt-in to receive daily payouts (excluding weekends) for sales completed on the DoorDash platform 3 days in arrears.ġ. This information is available for your review in the Merchant Portal. You will receive this payment via direct deposit to the account and routing information on file. Payments are deposited to your bank account on Thursdays, and you will see the deposit hit your bank account on Friday for transactions that occurred the prior week. If you are on weekly payouts, the payment period runs from Monday through Sunday.
DOORDASH MERCHANT PORTAL DOWNLOAD
To download your report, click the blue Create Report button. Select the frequency with which you wish to receive your report and choose a time frame.Ĩ. Check the Payouts box in the Choose the type of financial data section.ħ. Next, in Choose a report type, tap on Financials.Ħ. In the Choose a channel section, select Marketplace.ĥ. This will take you to the Report Builder.Ĥ.
Once there, click on the top right drop-down menu and tap Create Report.ģ. In the Merchant Portal, navigate to the Financials section and go to Payouts.Ģ. Download Payouts summary CSV file via the report builderġ. There, you can select from the drop-down menu the time frame you want to view. Please note, that if you have more than one store, all this data will be aggregated into a single view.Ģ. In the Merchant Portal, navigate to the Financials tab and select Payouts. However, only Merchants in the US can download the Payouts summary CSV using the report builder. How do I find my payment status?Īll Merchants are able to view their Payouts on the Financials tab. If a user is not an Admin or Manager, and they do not have access to a given store, they will not be able to export the financial data. Who has access to my financial information?Īny user with Admin or Manager access to the Merchant Portal will be able to export this data for all stores they have access to.
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